Adjustable Elastic Band-Limit: 1 band per wig

Shipping Info

1.Shipping Methods: UPS , FedEx, DHL or Aramex

2.Total Delivery Time: Processing time and shipping time

3.Processing Time:

We process orders within 1-2 business days, typically within 24 hours. Our customer service will contact you in case of any exceptions.

4.Shipping Time

Shipping times vary by destination. Below is an estimated delivery time for your reference.

5.About Tax

Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

6.Additional Notes:

(1)One day in a week won’t process orders— U.S Saturday. Shipping companies all close on Sunday. Local logistics deliver on business days.

(2)Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be canceled and money will be returned accordingly. So please make sure that you leave correct shipping address(PO Box, APO, FPO, military address not acceptable) and telephone number when place order. Free shipping means no shipping fee no matter the order price.

(3)The above logistics time is for reference only, the specific transportation time shall be subject to the logistics company.

(4)We offer free shipping to the USA, UK, Canada, Mexico, Australia, and Europe. For the rest of the world, we charge a shipping fee of $30-$35 per order. Please contact our customer service for details.

Arabella Hair is committed to delivering your order safely and quickly. We appreciate your understanding in case of delays due to unforeseen circumstances like weather or shipping issues.

If you have any questions, feel free to contact us. Your satisfaction is our priority!

Email: service@arabellahair.com

Shopping Security

Arabella Hair is committed to providing every customer with a truly satisfying shopping experience. We strive to provide a safe, reliable, and satisfying purchase journey. Below are details regarding common situations during the shopping process.

1.Unsuccessful Delivery

If shipment status does not update for a long time, contact your local courier and us to resolve the issue. We will keep in touch until the parcel is delivered successfully. You can track your order through the tracking link on our website: https://www.arabellahair.com/apps/17TRACK

2.Delivery on the Way

If the parcel is lost by the shipping company, contact us and the delivery company for assistance. Customers with Green Shipping Protection should file a claim directly with them.

3.Cancellations

To cancel an order, please contact our customer service team before shipment. Once the order has shipped, cancellations are no longer available.

4.Return & Exchange

We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair.

5.Return Acceptable

For a return or exchange, the product must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.

6.How to Return/Exchange

Step 1

Contact our customer service within 48 hours of receiving your package at service@arabellahair.com. Photos or videos will help speed up the process.

Step 2

Your return or exchange request will be reviewed within 1–3 business days. Once approved, we will provide the return address.

Step 3

Send the package to the authorized return address and share the tracking number with us. And we will process your refund or exchange within 2-7 business days after receiving the package.

7.Return Shipping Fee

We provide our Arabella Hair VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive Arabella VIP perks and benefits: https://www.arabellahair.com/pages/arabella-club

For non-member customers, return shipping responsibility is determined by the reason for the return. For details, please refer to our return policy or contact our customer service team

8.Refund Processing Time

Refunds are usually processed within 3-10 business days, depending on your payment method and bank processing time. Thank you for your trust and understanding. If you have any further questions, please contact our online customer service team or reach out to us via email：service@arabellahair.com